On a roll

The Mount’s favourite sushi fusion restaurant and bar, Satori Lounge, has moved across the bridge to bigger, better and far more modern premises on The Strand.

Words Hayley Barnett

Lisa Wilson never pictured herself in hospitality, let alone owning and running one of the most popular sushi restaurants in the Bay. She didn’t even like raw fish. But, 13 years ago, that’s exactly what happened, and now she can’t imagine doing anything else.

“It was an accident, really,” says Lisa, gesturing towards her expansive, modern eatery on The Strand in Tauranga, which is right now heaving with the inner-city weekday lunch crowd.

“My ex is Chilean and sushi is huge in South America, so he talked me into giving him some of my savings to start a sushi restaurant in the Mount. Of course, he kept needing more and more money until eventually I didn’t have any savings left. And then we broke up!”

Lisa found herself having to quickly take the reins, all while working her day job in banking to stay afloat. 

After one too many reviews stating that the food was great but the service needed some work, Lisa realised she’d have to quit her day job and take on the restaurant full-time – and to stop responding to those reviews with “If you want quick service, head to McDonald’s.”

“It took me a while to learn that the customer is always right,” laughs Lisa.

Today is Tuesday – gluten-free day – at her new premises. It’s always been popular, but now that Satori Lounge has moved across the bridge, every day is popular.

It could be the new office crowds that she’s catering for, but I suggest it might be the fact that Satori Lounge has such a great reputation for fresh (and fast) sushi with a difference.

All the best dishes are still on the menu, like my personal favourites, the Citrus Sushi Roll and the Ceviche Sushi Roll,as well as the Honey Chicken Sushi Roll and, well, everything else.

“I don’t like to change the menu,” explains Lisa. “Chefs have tried but people know our menu and they like it, so why change it?”

It was the Citrus Sushi Roll that was responsible for Lisa’s about-turn on the raw fish front. She added more raw salmon little by little until her tastebuds agreed, and now it’s one of her favourite foods.

Though a change in menu won’t be on the cards, it seems the change in scenery is working to the restaurant’s advantage. Lisa even has plans to landscape the back into a garden area for diners with the help of Blair, her landscaping partner and father to her twin boys. 

So, whether you’re a hardcore sushi fan, or just keen to try the Honey Chicken Roll (the most popular dish), you’ll definitely find something to love about Satori Lounge. And say hi to Lisa if you see her fumbling around the bar area.

“I wasn’t cut out for hospitality,” she assures me. “I love talking to people too much!” Which is, funnily enough, what makes a restaurant so hospitable. That could be part of the reason this not-so-new eatery is really hitting the spot.  

satorilounge.co.nz

Healing hands

Achieving balance and harmony is the main aim at Tauranga’s new Thai Touch.

Words Nicky Adams / Photos Jahl Marshall

Massage has been increasingly incorporated into the mainstream for both physical and mental wellbeing – a holistic approach to wellness, it is undeniably beneficial. I’ve personally been very slow off the starting block – my last massage was in Fiji many years ago and a virtual pummelling left me too winded to ask the lovely lady to ease off the pressure with her very strong hands; I learned part of the process is communicating what works for you.

Booking into the new Thai Touch in Elizabeth Street was quite a different experience, though. From the outset it was consultative, and having opted for a relaxing massage (rather than the popular injury-orientated targeted therapy) I was quick, when asked, to say that my preference was gentle – very gentle – applied pressure. Arriving at the brand-new studio felt almost like a destination spa experience. High ceilings lend a sense of luxury, the décor is authentic without feeling kitsch, and the hush straight away makes you want to melt into your chair. Moving from reception to the treatment area in fresh new slippers, the sparkling cleanliness is apparent, with the rooms an ambient but adjustable temperature, furnished with fresh towels and sheets, and low-level background music. Wanna, my masseuse, was perfection – friendly but so respectful; I felt totally at ease in her company, bonded by a silence that was golden rather than awkward.

Speaking with the owners, Orasa and Nigel, my experience was exactly what they have set out to achieve across each of their three studios (Mount, Bethlehem, and the latest in Tauranga). Orasa herself trained in Thailand at a massage school that taught an art that is over 2000 years old. Steeped in history, Thai massage is characterised by its energizing and vigorous processes. Drawing on ancient practices, massage and herbs are traditionally used for healing by treating muscle problems while clearing energy blockages and restoring balance. Falling into two different camps, one style of Thai massage concentrates on circulation and pressure points – known as a yoga massage. The other variety incorporates herbs by using a compress (or hot herb ball). At Thai Touch the massages follow a standardised process, apart from with the therapeutic massage where the therapist can address specific needs.

Orasa and Nigel have aimed to incorporate many authentic customs into their studios – from the greeting with rehydrating lemon water, to the herbal tea served afterwards. As Nigel points out, “The element of ritual is a key part, even down to the silent prayer, hands together, said at the start by the therapist unbeknownst to the client.” The therapists themselves are all Thai; Orasa and Nigel travel to Orasa’s homeland to interview experienced therapists with multiple years of commercial experience that they feel will fit into their spa family. The community aspect of this is very strong, with both relatives in, and an emotional attachment to Thailand, Orasa and Nigel love that they get to bridge the gap between the two countries and cultures in a positive and constructive way. With a team of 70 (that will rise to 80 over summer) everyone from the 35-40 therapists to the housekeeping staff that make up the whole team, are able to send money back to help their families – many of whom live in rural Thailand.

With the new salon Nigel believes their previous experience has culminated in what I consider to be exceptional premises. I was particularly struck by the high hygiene levels – always a priority for them, post-pandemic these meet stringent standards. Health concerns are taken very seriously (hence the in-house housekeeping for laundry). Indeed, Nigel mentions Bethlehem and the Mount have sterile air going through the air conditioning unit, while in Elizabeth Street fresh air is continuously vented through the building.

Here at Thai Touch, Nigel notes, “Relax and the healing can happen.” The aim was to achieve “a seamless experience – from walking in the front door into a tranquil oasis of relaxation and rejuvenation, with the whole environment a backdrop to a sense of trust in a place that is going to take care of you and your whole being.” From beginning to end there is an air of timelessness – always efficient, but not hurried. Nigel, himself an artist, has incorporated an art gallery to the side of the reception area, which will become a place where people can simply extend their stay in what he sees as a “conversational space.”

It is this strong alignment with the essence of Thai culture that makes the whole process feel so beautifully authentic, to the point where the treatments, in all their wonderful relaxing glory, feel a part of a wider holistic experience. 

thaitouch.co.nz

Sister act

Good things come in threes – and Nectar, the third hospitality venue from sisters Jess Mackenzie and Shelby Rafferty, certainly brings charm and class to Tauranga’s social scene.

Words Monique Balvert-O’Connor / Photos Erin Cave + supplied

When Jessica (Jess) Mackenzie and Shelby Rafferty say Tauranga’s new hospitality offering named Nectar delivers something excitingly different for the city, best believe them.

Not only are the two sisters the owners/creators of Nectar, they also know their patch. Located at 97 The Strand, Nectar is but a hop, skip, and jump from The Crown and Badger and Volare – both owned by this young duo. Jess (30) and her parents bought Crown and Badger five years ago, and about a year ago, Shelby (26) returned from her nursing job – and lengthy pandemic lockdowns – in Melbourne to secure an ownership interest in all three places. Jessica has assured her there will be time for a breather on the buying front now that property number three has been purchased! After all, the sisters are “super excited” about Nectar and are loving watching an appreciative public become acquainted with this new offering on the block.

It's hard, they say, to define Nectar’s “excitingly different” vibe within a mere sentence. So, they offer a few…

“It’s a premium venue without the pretentiousness. It’s a place to hang out and it incorporates some Melbournian kind of fun.

“It’s an all-day eatery (a day and night place), a place to relax with special occasion food in an inviting atmosphere. 

“Think big-city vibes, not standard café food. It’s not a café and not a wine bar. The food’s delicious and flavour-wise diners can expect to be pushed and challenged. There are lots of sharing plates to suit Nectar’s social theme.

“There are couches by the fire, high leaners, mid-height leaners, tables, and booths. There are power plugs and USB chargers everywhere as Nectar is wired for connectivity. It really is a hangout.

“It offers a sense of elegance. It’s also relaxing and classy, approachable and fun. It’s a balance between lots of wonderful things – and a place where people want to be.” 

It is also an undeniably beautiful place, in terms of both locality and décor. Jess has been making eyes at the building (long-time home to Japanese restaurant Tikara) for the last four years. 

“I have stared out at it from the Crown and Badger, thinking, ‘I need that big site with its full sun.’ When I knew it was coming up, I knew we had to get in quick. It’s so beautiful, and has water views too,” she enthuses. The corner site can sit 48 inside comfortably, but 150 all up when the pavement area is included.  

Sitting inside is inarguably a delight, thanks to interiors with wow. 

“There’s greenery galore – it’s a bit of a jungle,” Shelby laughs, adding that there’s a lot going on, but it works so well. Décor delights include glossy green tiles, oak features including a wall in a stunning herringbone pattern, hand-blown glass light fittings of varying shapes, gorgeous upholstery, rimu and tawa floorboards, and walls of green (painted by Shelby and Jess). There’s also rainforest-themed wallpaper and a dramatic, 2.5 metre-tall mural featuring a woman at one with plants. It’s “unique and empowering and perfect.”

The seating booths and oak features were created by Christchurch company Harrows, and Auckland’s Sophie Burns of Burning Red Interior Design masterminded the interior design. Other than that, the focus was very much on local creatives, from both the big details to the small. The entire fit out was tackled by Mt Maunganui-based Ramma Construction, the dramatic mural is the work of local artist Millie Newitt, and the water jugs are from the pottery wheels of Waihi’s Laughing Pottery. As for the logistical side of things, Jess, who has a management degree and extensive international hospitality experience, did much of the project management too, working alongside the Ramma Construction team. 

Being hands-on and full-on is how Jess and Shelby rock. But they have, of course, called on key people as part of Nectar’s ongoing team. People like Martin Allan, who designed the menu and is executive chef (he’s ensured there’s lots of plant-based food, and meat and fish can certainly be found on the menu). And people like bar manager Katie Short, who has created cocktails especially for Nectar. 

“She does a bloody good Bloody Mary and a magnificent matcha cocktail called You’ve Met Your Matcha,” Shelby attests. Nectar also boasts an extensive and very good wine list and great coffee, too.

Also an integral part of the team is Jess and Shelby’s mother, who still does the books but admits it’s quite tricky these days with so many moving parts. Their “very grounded” dad remains an encouraging mentor, who keeps them moving forward. The couple (who raised their children in Gisborne) have retired to Russell, happily leaving their daughters to thrive at the coalface. And thriving they are.

Says Jess, “It’s been a long journey and a big logistical exercise. We signed the lease about 18 months ago, but have been dreaming it up for a long time.  

“We are super excited about this, and super excited for Tauranga, too.”

@nectar.eatery