Beyond the traditional
One year on, Law Collective is still shaking up Taurangaʼs legal scene with client-centred, team-driven personalised solutions.
One year on, Law Collective is still shaking up Taurangaʼs legal scene with client-centred, team-driven personalised solutions.
words NICKY ADAMS | photos RACHEL HADFIELD
Katrina Hulsebosch.
Unusually for a law firm, the Law Collective is not named after founding partner Katrina Hulsebosch. Whilst this may seem a subtle point of difference, it is in fact a significant one. In one simple gesture, Kat has surmised the kind of culture she wanted to create in her newly established commercial and property law company – a team of high-level experts all working together and complementing each other, the desire to go above and beyond, and with a vested interest in the client rather than the prestige of the name on the door.
Having just celebrated the Law Collectiveʼs first birthday, Kat is both quietly thrilled about how the year has played out, and excited for the next stage ahead. Offering everything from company and commercial law to property, wills, trust and estate law, the office sits in a convenient location in Tauranga.
When you walk through the door, the lack of formality of the open plan space combines with a warm welcoming vibe, together setting a tone of relaxed efficiency. A lack of pretension belies the wealth of expertise that is gathered under the Law Collective roof. Kat and the team have decades of industry experience; her personal resume includes formative years across all disciplines in boutique law firms in Hamilton before moving to Tauranga and joining Sharp Tudhope where she specialised, before progressing to Harris Tate. Alongside Kat are legal assistant Pip Mills, legal execs Andrea Lilley and Tash Gowthorpe, admin co-ordinator Melissa Boswell, and office administrator Loretta Sonego. Many of the team have worked together previously, so share an easy rhythm and work ethic.
Reflecting on the start point, Kat is clear as to her motivation. “I wanted to create something I was proud of here, that was truly client centred. All the decisions we made in setting this business up, right down to the legal practice software, were all based around client experience.” Kat believes that law as an entity is embracing a new era when it comes to how firms operate: crucially in relation to the client/lawyer dynamic.
As a forward-thinking company, Law Collective places significant emphasis on the personal connection with the client. As Kat points out: “I think you get more out of the relationship with the client, and you can then serve that person better, if theyʼre comfortable with you. So even the fit out of this office has been designed to put people at ease. It lends itself to having a more friendly, relatable relationship with our clients. And you then end up getting a lot more information as you talk. When the client trusts you, theyʼll tell you stuff that they donʼt even realise is important, and it can often change your advice to them.”
The client/lawyer ‘fitʼ is a concept that Kat returns to repeatedly, emphasising how important it is for the client. Despite having multiple overseas or out-of-town clients, when it comes to a new client Kat makes a point of always trying to meet in person: from there on, the file can be dealt with accordingly, although Kat will always stay involved.
“Clients are often surprised that when they call, when I can, I answer my own phone.” I wonder if the initial high-level interface might feel prohibitive to potential clients, however, Kat assures me that this is in fact a more cost-effective way of operating. “Often, I can get a lot out of a first meeting and from there direct it better, so itʼs more efficient for me to meet with the client in the first instance. I can then make sure theyʼre on the right path. After that, the girls will take over and Iʼll be included as much as they need me to be.”
Getting value for money is very important for Kat, “Weʼre very mindful of costs to clients.”
Being across each other’s workload harks back to the basic concept of being a collective team. As Kat explains: “The staff all operate together – we generally know what’s going on with each other’s files. We also see ourselves as a collective with the client and their other professional advisors, like accountants, bankers, financial advisors and real estate agents. The idea is that we’re all working for the client’s best interests – we’re all on the same page and collaborate together to deliver a better outcome for the client. From the start, I could see the advantage of truly being a wraparound service.” This all-encompassing attitude means that as a boutique firm operating in the commercial and property law space, should a law service outside of this arise, they can seek help from barristers who are the very best for the job from a large pool of external options.
As a team Law Collective is a well-oiled machine, each bringing something unique to the table. Pip, Kat’s legal assistant, ensures smooth communication between the team and clients; legal executives Andrea and Tash bring complementary skills – Andrea is known for being a whizz at complex legal matters, while Tash has a down-to-earth approach, her exceptional guidance making her beloved to clients. Melissa, as administrative co-ordinator, is the backbone of the company, taking charge of day-to-day operations; office administrator Loretta’s eye for detail and 20 years’ experience in law firms ensures smooth sailing is guaranteed for the whole team. Kat has no plans to expand into other disciplines, and while the next growth phase will see the addition of more solicitors, she is adamant about staying boutique. “Sticking with what we know we’re good at and where we can add value.”
Equally advantageous to a smaller environment is the ability to streamline processes to make them as efficient as possible. Kat’s motivation was also to create a law firm with a more modern outlook, which, when you look at the processes that have been initiated, from personal to administrative, it feels very like the company has hit its mark. But the most important target is one that has resoundingly been reached – a client-centric ethos – without a doubt, says Kat, “Clients know when you care.”
Quick fire with Kat
UNO: How would you recommend people choose the right lawyer for their business?
Kat: Choosing the right lawyer for your business starts with understanding your specific needs. Look for a lawyer who specialises in your industry or the particular area of law you need help with. Another key factor is responsiveness. Business moves quickly, so you need someone who can keep up, provide timely advice, and help you seize opportunities. Finally, don’t underestimate the importance of a good personality fit. Your lawyer should be someone you feel comfortable working with, who understands your business’s goals and culture, and can explain legal concepts in a way that’s clear and approachable.
When in a business transaction is a good time to engage a lawyer?
The earlier, the better. Engaging a lawyer at the start of a transaction can save you time, money, and stress down the line. A lawyer can help identify potential risks, clarify obligations, ensure the terms align with your goals, and your interests are protected.
What do you think is the right size firm – and is it important to be in the same city?
The ideal size of a law firm really depends on the needs of you or your business. Smaller boutique firms can offer personalised, tailored services, often with a high level of expertise and flexibility. As for location, it’s no longer as critical as it used to be. With modern communication tools, you can still get to know the client personally over regular video conferences. What added value do you offer? I believe our point of difference lies in the exceptional client service, efficiency, and genuine care we provide.