Sister act
Katie and Charlotte Mead are laser focused on their new venture together.
Katie and Charlotte Mead are laser focused on their new venture together.
Words Hayley Barnett | Photos Jahl Marshall
Siblings Katie and Charlotte Mead have never been closer – in both spirit and proximity. Now the two have come together in business too, opening their first store together – The Cosmetic Clinic at Tauranga Crossing.
Having been in the beauty industry for 11 years, Katie’s expertise lies mainly in advanced skin and laser technologies. Katie had previously joined The Cosmetic Clinic as a manager in one of the Auckland clinics seven years ago – the first to open in New Zealand.
It wasn’t long before the beach life beckoned and her and partner, Derek, moved down to the Bay where Katie opened her first Cosmetic Clinic in Bayfair, then a second in Rotorua.
Two kids later, her sister, Charlotte, and partner Calvin, decided their children needed to be around their cousins. “After having my two babies 12 months apart, I needed my sister!” laughs Charlotte. “And as I knew Katie was about to embark on her parenthood journey, she would need me also. Cliché, but it does take a village.” So with two under twos, and partner in tow, Charlotte made the journey down to Tauranga.
Both Katie and Charlotte hail from London, England but have spent over half of their lives in New Zealand, both knowing they’d end up living near the other. Now business partners, the sisters are closer than ever.
Charlotte and Katie opened TCC Tauranga Crossing side by side less than six months ago.
“When the opportunity arose for us to make our way down here, we just wanted to be near Katie and Derek, so we made the jump before the business was a sure thing,” says Charlotte. “Since we moved down here I’ve been managing the Bayfair clinic for Katie after she had her first baby, and that's where I discovered my love for beauty. I would never consider myself a girly girl, but I love skin and cosmetic injectables. That’s how Katie and I realised it would work if we opened one together. And here we are!"
Offering treatments from Dysport (a European version of Botox) and fillers, to laser hair removal and pigmentation treatments and peels, TCC targets a wide range of concerns – aging seemingly their clients’ biggest concern of all. But it’s their safety and professionalism that the sisters are most proud of.
“It's really nice having registered nurses on site,” says Katie. “All of our technicians have at least a level four or five Beauty Therapy diploma. Generally speaking, all of our staff are familiar with working under pressure. And then our entire clinic is overseen by doctors. It's a really safe environment with a lot of protocols in place that we have to adhere to.”
Charlotte pushes the importance of finding clinics with a strong safety ethos.
“These days anyone can work out of their garage with a laser machine, and it does happen. We're comfortable offering treatments that are advanced and can get results because everything's been tried and tested.”
The Cosmetic Clinic is an Australian company, whose hygiene and safety protocols are among the most stringent in Australasia. Before any treatment launches at the New Zealand clinics, there is a lengthy process of case studies and market research, to ensure each procedure is safely executed.
“Our point of difference is that we don't sell anything that doesn't work,” says Charlotte. “Everything has an intention. So if it's pigmentation removal that you're
trying to achieve, or hair removal, all of the technology we use is tried and perfected before it's allowed on to the market. So you’re guaranteed a really great result if our clients remain committed.
We also love that our skincare range was created alongside our treatment menu to enhance the results of our treatments. Not to mention they are cruelty free and marine and vegan friendly."
Right now, the sisters are excited about where the industry is heading, with what they call “the clean girl aesthetic” trending across social media.
“The clean movement has got people thinking a bit more about their skin, realising they need to feed and hydrate and care for it,” says Katie. “We were in an era before that, where it was about covering up, whereas now it's about letting your natural skin come through. Of course, you have to take care of your skin if you're going to be comfortable doing that. I just hope it keeps going in that direction.”
Tauranga Crossing
Community and commerce collide
Tauranga Crossing has become known as a real retail oasis. But Catherine Sylvester discovers it’s more than just a mall.
Tauranga Crossing has become known as a real retail oasis.
But Catherine Sylvester discovers it’s more than just a mall.
It would be fair to assume that most Bay of Plenty residents would, if asked, say that Tauriko is a traditional te reo Māori placename. The truth, however, is not so straight forward and there’s a little bit more to the story. Long before this suburb was identified predominantly with the region’s newest shopping centre, Tauranga Crossing, it was well-known for the family-owned sawmill that prospered in the area. Not sporting the catchiest of monikers, the Tauranga Rimu Timber Company was shortened to the more euphonic sounding Taurico. And with one small tweak, the word became compatible with the local language, and the rest, as they say, is history.
History holds great significance for the owners of The Crossing, as it’s affectionately known. Throughout the centre you’ll find more than a perfunctory nod to the past. Woven throughout the fibre of its ethos is the pioneering spirit of its predecessors, as the centre’s mission to be “the heart of the community” informs everything they do. From the architecture and design of the centre to the special moments and initiatives offered, Tauranga Crossing aims to stand out from the average mall. In all they do, they aspire to be the place where every part of a guests’ life intersects.
The Millyard dining precinct and the Millwalk opened in late 2016. Strolling through this outdoor area amongst shops and eateries, you’ll discover numerous timber bollards with the history of the suburb etched onto them. Throughout the indoor centre, opened in 2019, the salute to the past continues in the artwork depicted on the walls.
“The owners constantly ensure we’re reminded of our history and why we’re here,” says centre manager, Janet Vincent. “Everything has been curated with such care.”
A deeper offering
Driving past the centre heading towards the Kaimai Ranges, you cannot fail to notice the bright coral kinetic tree sculptures. Nestled amongst a cosy play area for children, the artwork named 'The Fernery' is designed by artist Phil Price. An indoor play park for those rainy days means littlies are entertained while caregivers can take a pause amid exploring the offerings of over 100 stores. A beautiful parent’s room with private feeding areas, TV, toddlers play area and bottle warmers provides a small oasis from the hustle and bustle of the day.
“We always think about how people feel when they shop with us,” explains marketing manager, Lana Stretton. “We want everyone to have an enjoyable experience, and we actively find ways to surprise and delight them throughout the year.”
During Matariki, management arranged to drop small star cutouts from the top level of the centre. Attached to each star was a gift card.
The centre ensures a Justice of the Peace is available, free of charge to offer advice and services for customers once a week, and the generous Local Legends initiative, that was born out of covid when people were struggling continues with the gifting of $5000 four times yearly to a worthy cause that is voted on by the public.
Even the centre security guards receive positive feedback on their welcoming presence, and in addition to keeping the site safe, function almost as ambassadors for the centre.
Both Janet and Lana feel lucky to work for New Zealand owners who care deeply for their staff, their centre, and their customers. “It’s so important to them that we are connecting with the community and they’re incredibly good to our retailers, too,” says Janet.
With Christmas on our doorstep, thoughts turn to Santa and presents and fun. Tauranga Crossing curates a beautiful space for photos and chats with the man in red himself.
“During the Christmas season, we like to lurk in the stores then pop up when a customer is about to pay for their goods,” smiles Janet. “It’s always amazing to see their reactions when we offer to cover the costs for them.”
With activities for the kids, like cookie decorating classes, kaleidoscope making and scavenger hunts, and everything you’d ever need for the festive season in one place, Tauranga Crossing may just well be at the top of your “nice” list this December and for the entire summer holidays.